Mobile Phone Coverage - Overview
WHAT DOES IT COVER?
WHAT DOES IT COVER?
Accidental Damage, Mechanical Failure, and Theft
Accidental Damage, Mechanical Failure, and Theft
- Applies to all mobile phones owned by the primary account holder
- No pre-registration required
- Includes cracked screens, liquid spills, burglary and robbery
- Pays up to $500 minus a $50 deductible
- 2 claims per consecutive 12-month period
- Waiting period of 30 days after coverage start date for damage or mechanical failure, no waiting period for theft
- Damages that occur during the waiting period are not covered
HOW DO I FILE A CLAIM?*
HOW DO I FILE A CLAIM?*
Easy Online Claim Form!
Easy Online Claim Form!
- Call or visit your Program Sponsor and let them know you would like to file a claim prior to getting your phone repaired or replaced. Your Program Sponsor will make available the online claims portal.
- Go to the online claims portal within 90 days of the loss or damage of your covered device.
- Enter all the required information on the electronic claim form.
- A claims adjuster will review your submission. If no additional information is needed, you will receive an email with instructions and suggestions on approved repair/replacement facilities where you can take your device locally.
- If there are questions about your submission, a claims adjuster will call you.
If your claim form is received prior to 3 PM Central Time, you should receive a response the same day. If after 3 PM Central Time, you should receive a response the next business day.